refund policy

Refund & Return Policy

Last updated: September 21, 2026

Every mouse pad we sell is printed with the design you chose, which makes it a personalized item. That affects what can be returned — so please read this page before you order, and check your preview carefully at checkout.

What We Cover

Contact us and we will make it right if:

  • The item is defective — a manufacturing fault in the pad itself.
  • The item arrived damaged in transit — please keep the packaging and send us photos of the item and the box.
  • We made a production error — the printed design does not match the preview you approved, or the wrong size/design was produced.

In these cases we will replace the item or refund you, including any shipping you paid. We may ask for photos so we can correct the issue with production.

What Is Not Covered

Because each item is produced specifically for you, we cannot accept returns or issue refunds for:

  • Change of mind after the order has been produced.
  • An image you uploaded that is wrong — the wrong file, a low-resolution image that prints blurry (we warn you at upload and you approve the preview before checkout), or a photo that was not what you intended.
  • The wrong size or design selected at checkout — sizes and dimensions are shown on the product page and in your cart before payment.
  • Minor color variation between your screen and the printed result. Displays vary, and printed color can differ slightly from what you see on screen.
  • Artwork you did not have the right to use — see the Intellectual Property Policy.

Cancelling an Order

You can request a cancellation any time before production begins. Every customized order is reviewed by a person first, so in many cases there is a window to change or cancel. Contact us as soon as possible with your order number — if production has already started, we are no longer able to cancel.

How to Start a Claim

  1. Contact us through our Contact page within 30 days of delivery.
  2. Include your order number and a short description of the problem.
  3. For damage or defects, attach photos of the item and its packaging.

We will reply with the next step, which may be a replacement, a refund, or a request for more information. Approved refunds are issued to your original payment method.

Your Statutory Rights

Nothing in this policy limits any consumer rights you have under the law in your place of residence.