Custom Product Policy

Last updated: September 21, 2026

This policy explains how customized products work at Lulumera — what you control, what we check, and what happens when something needs attention before production.

1. You Control the Design

Choose one of the four sizes shown on the product page. Exact dimensions are listed for each size.
Use a design from our gallery, or upload your own image (JPG, PNG or WebP).
Position the artwork in the preview — drag, zoom and rotate it — until it looks how you want it.
What you see in the preview at checkout is what gets printed.

2. What We Check

Before anything is printed, a person reviews your order. We look for problems that would ruin the result, such as:

An image whose resolution is too low to print cleanly
Artwork positioned so that important details fall outside the printable area
Files that did not upload correctly
Artwork that appears to infringe someone else’s rights

If we spot an issue, we contact you before production starts so it can be corrected. Orders move to production only after review.

3. Your Responsibilities

Image quality: upload the highest-resolution version you have, and check the preview before paying.
Correct size and design: confirm the size and design in your cart before checkout. These cannot be changed once production has begun.
Rights to your image: only upload images you own or have permission to use.
Address accuracy: verify your shipping address at checkout.

4. What Happens If Artwork Cannot Be Produced

If artwork cannot be produced as submitted — for example, because it infringes another party’s rights or the file is unusable — we may contact you to resolve it, or cancel that item and refund it. Where an order contains a mix of items, we will discuss the options with you before making changes.

5. Changes and Cancellations

Contact us as soon as possible after ordering. Changes are usually possible while your order is still in review. Once production has begun, artwork can no longer be changed.

6. Defects, Damage and Errors

If a customized item arrives with a defect, damage, or a production error — meaning it does not match the preview you approved — we will make it right. See the Refund Policy for details and how to start a claim.

7. Your Artwork Stays Yours

You retain ownership of the images you upload. We store them only to produce and support your order, as described in our Privacy Policy. We do not sell your images or reuse them in our own marketing without your permission.

8. Questions

Not sure whether an image will work? Contact us through our Contact page before ordering and we will take a look.