WE’RE HERE TO HELP
Contact Us
Questions about a custom order, an upload, or a size? Send us a message and we’ll get back to you.
Email Support
For order questions, please include your order number so we can help faster.
Artwork Checks
Not sure your image will print well?
Email us the file before ordering and we’ll check the resolution and tell you honestly how it will look.
Response Time
We reply to most messages within 1 business day.
Orders with an artwork question are prioritised so production isn’t delayed.
Before You Write
Many questions are already answered here:
- Supported image formats and size limits — see our FAQ
- Which size to choose — exact dimensions are listed on the product page
- Returns and defects — see the Refund Policy
- Using someone else’s image — see the Intellectual Property Policy
- Shipping — see the Shipping Policy
Order Issues
If something arrived damaged or does not match the preview you approved, contact us within 30 days of delivery with your order number and a photo of the item. We’ll sort out a replacement or refund — see the Refund Policy for the full process.
