GOOD TO KNOW
Frequently Asked Questions
Can I upload my own image?
Yes. On the product page you can either pick a design from our gallery or upload your own image. After uploading you can drag, zoom and rotate it inside the print area until it looks right.
What image formats are supported?
JPG, PNG and WebP. Uploads are limited in file size, and the maximum size is shown on the product page before you upload. Larger images give a sharper print.
Which size should I choose?
It depends on how you use your desk. Smaller sizes suit mouse-only use and tight spaces, while larger desk mats cover the area under your keyboard as well. Each size shows its exact dimensions on the product page — measuring your desk space first is the easiest way to decide.
How do I check image quality?
Use the largest version of the image you have. When you upload, we check the resolution and warn you if the file may print blurry. Always review the preview before ordering — what you see in the preview is what gets printed, so keep important details away from the edges of the print area.
Can I change my design after ordering?
Contact us as soon as possible after ordering. If your order has not entered production yet, we can often update the artwork. Once an order is in production we are no longer able to change the design, so please double-check your preview before checkout.
Are custom products returnable?
Because each mouse pad is printed with your chosen design, personalized items cannot be returned simply because you changed your mind or because the wrong size or image was selected at checkout. If there is a defect, a production error, or the item arrives damaged, contact us and we will make it right — see our Refund Policy for full details.
How long does production take?
Every customized order is reviewed by our team before printing. Because personalized items go through a manual artwork check, timing depends on the current queue. You will receive order updates by email at each stage, and we will contact you if anything about your artwork needs attention before production begins.
Can I use a copyrighted image?
Only upload images you own or have permission to use. By submitting an image you confirm you have the right to reproduce it. We may decline or cancel an order that uses artwork we believe infringes someone else’s rights — see our Intellectual Property Policy.
Can I order more than one mouse pad with different designs?
Yes. Add each design to your cart as a separate item — every customized item keeps its own size and artwork, and each one is listed separately in your order.
Do you ship internationally?
We currently ship within the United States, with plans to expand. Shipping options and delivery estimates are shown at checkout — see our Shipping Policy for details.
